HP’s Acquisition of Samsung’s Printer Business: What’s the Impact on Canon, Dealers and the Rest of the Market?

In a story that was merely semi-surprising, if only because rumors arose last week, HP Inc. announced Monday morning that it would acquire Samsung’s printer business in a deal valued at $1.05 billion.

The largest print acquisition in HP’s history takes advantage of the company’s recent separation, which allows it to become “nimble and focus on accelerating growth and reinventing industries,” said President and CEO Dion Weisler.

With the acquisition, HP appears to be specifically seeking to leverage Samsung’s A3 technology. In its press release and subsequent conference call discussing the transaction, Weisler outlined the firm’s strategic rationale for the acquisition, noting it is a unique opportunity to “accelerate our strategy to disrupt the $55 billion copier segment,” a logical adjacency where HP is currently underrepresented compared to its position in the A4 market.

Weisler and the rest of the HP team were emphatic in stressing that the firm’s 30-year relationship with Canon, which manufactures HP’s A4 engines, would not be disrupted by the acquisition. Weisler stated that Samsung printers that “overlap with our current laser portfolio with Canon will be transitioned to our HP brand. We expect our alliance with Canon will continue with an even stronger focus on creating value for our laser printer customers.” Adding onto that statement in response to an analyst question, Weisler stated, “This is not a Toy Story movie where Buzz Lightyear supercedes Woody. … We have a very strong core business together with Canon. … We think it has a lot of runway left in the future.” He also noted that although HP and Canon have been partners in the laser business for many years, the two firms have been “fierce competitors” in the inkjet business. “We have very clear lines between those businesses; this is just another example of that. We’re going after the A3 copier space in the same way that we go after the ink space today.”

So emphatic was HP in making this point that it included a quote from Canon Chairman and CEO Fujio Mitarai in its press release, which appears to put Canon’s stamp of approval on the transaction, saying “This transaction will further evolve our collaboration and bring about growth for both of our companies.”

The deal is expected to close within the next 12 months. According to Enrique Lores, president, Imaging & Printing, “Until the close of the deal we will leverage a commercial agreement to start building products with Samsung technology under the HP brand.”

HP announced the first round of those products today: its new portfolio of A3 MFPs that includes three PageWide devices and 13 LaserJets — those 13 LaserJets are built on Samsung engines; part of that commercial agreement Lores referred to. We’ll delve deeper into this launch in future coverage, but for the moment it’s worth noting that HP appears to be serious about this foray into the A3 space from both the ink and laser side. We were part of an exclusive group of analysts invited to Boise to preview HP’s new product lineup, and can say with certainty that, fully cognizant of its misfires in the past, HP has put some serious investment into its A3 strategy. The firm is adamant that its new product line is a line of A3 printers that will compete with copiers, rather than copier technology. The firm is focusing a great deal on its partner strategy as well, streamlining its Partner First program, offering HP Smart Device Services to qualified channel partners, and announcing its JetAdvantage on Demand cloud program.

The next step: The dealers. HP is rolling all of this out at its Global Dealer Conference in Boston today, and is understandably invested in their feedback. What are their thoughts? We’ll be covering that next, so stayed tuned to The Imaging Channel for meaningful and timely insight.

For more info 

Océ ColorWave 500 Printing System

The Océ ColorWave 500 printing system from Canon Solutions America is a large format monochrome and color printer, scanner and copier in one convenient footprint. The intuitive, all-in-one design makes this one of the most user friendly walk-up printers available in today’s market and helps users boost efficiency with the ability to print up to 225 D-sized monochrome and color prints per hour

The most productive all-in-one large format printing system – monochrome and color

Push the boundaries of your large format printing with the Océ ColorWave 500 printing system, a monochrome and color printer, scanner, and copier in one convenient single footprint. Gain a competitive edge with distinctive high-quality wide format drawings and presentations without the need for expensive coated paper. Save greatly on space, supplies, and maintenance by using one system for both color and monochrome work. With its intuitive design, the Océ ColorWave 500 color printer is one of the easiest to use walk-up printers in the market today. Produce up to 225 D – sized monochrome and color prints per hour – to meet a rush deadline without breaking a sweat. This large format printing system can hold up to four media rolls and prints come out dry, cut-to-size, and ready to use.
Upgrade your outdated technical document printer with the latest in technology, ease of use, and advanced workflow options!

  • Monochrome and color printer, copier, and scanner in a space-saving single footprint
  • Get neatly collated and stacked documents of up to 75 E-size prints on the top delivery tray
  • Océ Radiant Fusing technology for instant start-up and lowest energy usage in its class which can cut energy consumption in half
  • Advanced workflow options including cloud integration and the Océ Smart Inbox help keep work moving even when you can’t get to the printer
  • Océ Color Image Logic automatically compensates for wrinkles and light colors to produce superior results.
  • Exclusive Océ ClearConnect touchscreen system functions like a table/smart phone giving you easy control of the printer with your fingertip

How Can Document Management Benefit Your Business?

How Can Document Management Benefit Your Business?

Pretty much every business has paperwork that must be filed somewhere. In the past, file cabinets and folders were used. Any overflow filing often found its way into boxes and basements. When the time came to pull out those files, it was anybodyí’s guess where the necessary paperwork was. Today, with the advent of computers, the Cloud and digital documents, the problems of the past have eased immensely. However, there are some modern problems that are very similar to those of yesteryear. How do you group files on your computer desktop? Do you know how to keep files in different formats well organized? Are you able to pull up a specific document without clicking through several different areas? If your paperwork is digitized, but still in disarray, then document management might offer the solutions that you need.

Why Not Simply Store Files on Your Desktop?

As files are emailed, scanned, shared and printed, multiple copies are created, and everything becomes a mess. Keeping files on your desktop only adds to this problem, but is it any better to keep them in your “Documents” folder? Likely not, if you have any coworkers or supervisors, and any desire to backup your company’s information. That statement, including the majority of businesses, should answer the question of why document management is necessary.

The Benefits of a Document and File Management System

An efficient document management system offers several very important benefits in the form of solutions to these common problems. This type of system can monitor who used files, limit documents to certain individuals, improve search capabilities and efficiently store files. Projects become easier, files become easy to find, and everyone’s life is just easier. To fully understand the benefits of a management system, contact Al Stillman Solutions Engineer for Heritage, a.stillman@heritagebusiness.com.

Going Green with Heritage Document Management

Going Green with Heritage Document Management

A growing business of any shape or size must constantly be on the lookout for ways to go green. With so much information being stored and shared on paper, one of the easiest ways for any company to improve environmental friendliness is to go paperless with document management. Using document management, a stack of expensive, vulnerable papers can quickly be made into a file of convenient digital documents, easily accessed and edited from any computer. The process is not only efficient: it also cuts down dramatically on paper and ink usage, promotes quicker communication, and greatly reduces the stress put on the environment. Making the decision to go green can benefit both your business and the well-being of future generations!

More Benefits of Document Management

Document management can not only make your business more environmentally friendly–it can also save space and time, as well as do wonders for your organization, making storage, retrieval, and sharing of documents and information quick and easy.

Some of the benefits of going green with document management include…

  • Saving space. Paper files must be stored and organized for easy retrieval, and this can often mean hulking file-cabinets and hours of sifting through papers. Document management reduces huge stacks of paper into manageable digital files that can be stored and organized effectively.
  • Saving time. Going green with document management will save you the time and hassle of finding, organizing, and distributing paper documents.
  • Protecting information. Paper files can be vulnerable, especially if they contain personal information. Using document management, files can be organized in secure ways, reducing the risks of using paper documents.
  • Improving employee communication. Paper files can be difficult to share between employees. Document management turns those paper files into easily shared, easily accessed, easily edited files that can be reached from any computer.
  • Maximizing professionalism. Using document management, communication with customers becomes quicker and easier, allowing files to be accessed and information updated with the click of a button.

Heritage Document Management System Overview

Heritage Business Systems Content Central by Ademero Overview

Inside Content Central you can create documents using PDF-based electronic forms. Documents and other files can be captured from document scanners, network folders, e-mail accounts, or user interaction. Content Central converts scanned images into fully searchable PDF files, and all documents can be retrieved using content keywords and other index information based on the type of document. Integrated e-mail and fax tools allow you and your team to distribute documents without requiring external software. A powerful workflow engine can manage your information behind the scenes based on system events or schedules.

Best of all, you receive every feature for one affordable price, paying only by the number of users required; there aren’t any confusing add-on modules to worry about.

For More Info a.stillman@heritagebusiness.com

Heritage Business Systems Partners With Oce, A Canon Company

MOORESTOWN, N.J. – Oct. 5, 2015 — Heritage Business Systems, a total solutions provider, has announced they are now an authorized Oce Wide Format dealer. Effective immediately, Heritage Business Systems is authorized to sell, service and support Oce Wide Format Printing Systems. Thomas Lizzio, President of Heritage Business Systems, made the announcement Monday, October 5th.

Oce, A Canon Company, has been an industry leader in Wide Format Printing Systems since they first launched this product in 1984. Oce has been a Canon Company since 2010. Canon has been a world leader in the total copier share market for the past 30 years.

Heritage Business Systems was established in Pennsauken, NJ in 1986, relocating their corporate headquarters to Moorestown, NJ in 2005. Heritage Business Systems sells, services and supports Office Technology, Hardware Solutions, Production Printing, Wide Format Printing, IT and Network Support, Document Management and Managed Print Services.

Heritage Business Systems has 4 convenient offices located in Moorestown, NJ; Hamilton, NJ; Bala Cynwyd, PA and Wilmington, DE.

“If you want a company who can provide state of the art office equipment and software solutions with exceptional service and support that you expect and need, then Heritage Business Systems is the only one to consider. Our experienced sales and service staff are trained and dedicated to providing the best solution to all of your Company’s office equipment needs.”

Find Heritage Business Systems on the web at WWW.HERITAGEBUSINESS.COM, Facebook and Twitter.


Paperless Processes a Goal? The Six Things Your Technology Must Do!

When it comes to reducing paper in business processes, it’s no longer a question of “if paper needs to be reduced”; it’s a question of “when and where to start?” A quote from AIIM Research, “Business-at-the-speed-of-paper will be unacceptable in just a few years’ time,” pretty much sums up how organizations feel about paper-based processes. Increasing efficiency, lowering costs and improving response time to customers, employees and regulators are only a few of the top reasons paper has to be removed from business processes. The good news is the stars are aligning and there are less barriers to companies driving paper out of processes and keeping it out. Why?

Technology – Solutions are more affordable, more secure, easier to implement, and thanks to the cloud, less of a drain on company infrastructures. Applications with a responsive design are becoming more common because of BYOD (bring-your-own-device), and the increase of mobile devices in the workplace.

Workforce – The largest segment of our workforce, millennials, embrace and expect paperless processes. Meanwhile, Generation X, the second largest segment, is jumping on the paperless bandwagon. Human resources departments in progressive companies are integrating technologies and successfully implementing paperless processes while giving employees self-service access to documents and forms they need to complete. This efficient paperless access is expected along with the freedom to access and update information whenever and wherever you want. Another workforce change making paperless processes a requirement is the growth of the remote worker. Paper just doesn’t work in an environment where people are spending less time in a traditional office

Born-Digital – More and more business documents are born-digital. Invoices, contracts and employee documents are increasingly born-digital. Organizations must adopt digital processes to ensure these documents are never printed.

Regulations – The ESIGN Act along with other federal regulations have removed the regulatory challenges to going paperless. Auditors and litigators are both embracing the use of electronic documents versus paper.

Why are organizations still struggling to drive paper out of business processes?

We’ve got the technology, shifting from paper supports the emerging workforce, there are more born-digital documents created every day and laws support paperless. So why are organizations still struggling to drive paper out of business processes? The answer is often not looking at the complete lifecycle of a paper process to identify the digital touch points and technology needed, and also not designing processes that acknowledge paper may not go away immediately. No two companies operate the same and departmental needs vary, but if your technology can do these six things you can eliminate most or all paper from business processes:

Ingest – Documents can come in a variety of paths; email, FTP, scanning, MFP and Fax. Your technology must easily ingest a document no matter where or how it originated, paper or digital. It should handle all the common file formats: PDF, TIFF, JPEG, PNG and all the MS Office documents.

Automate – Document classification, metadata extraction, routing for approval, filing and notifications should all be automated. As these functions are automated, costs go down while efficiency and accuracy increase. If you have the right solution then creating digital workflows should be simple.

Connect – A large organization is going to have many technologies that might create or hold important documents. HR alone can have five to seven systems. Mix in paper and you have a bunch of silos that leave organizations asking WTF (Where’s the File?). Systems must be integrated or have connection points to a central digital repository that’s designed to manage document oriented processes. Integration will also avoid printing documents to scan them into another system(s).

Share – There must be tools to securely share documents without printing, scanning or email attachments. Auditors, litigators and employees need access to documents for different reasons. Your technology must be able to provide secure temporary access. Secure email links with two-factor authentication and secure data rooms will be needed for short-term access. No additional copies made or documents printed. In addition to temporary and secure access, your technology must control what people can do with documents; you need the ability to restrict features such as printing, sharing or downloading.

Work – Your technology must fit the needs of a mobile, remote, digital workforce. You’ve have to be able to access and complete documents on any device at any time. Access to electronic forms can dramatically reduce paper, but must include the ability to sign electronically or you’ll end up printing born-digital documents. You must be able to grant controlled access to documents so employees can quickly retrieve the documents how and when they need them to get their job done.

Comply – Compliance is going to be important in any organization and your technology can play an important role. Your solution should track and provide notification of missing or expired documents, a proactive versus reactive approach. Your technology should manage retention of documents and support legal hold. Compliance also means your solution is secure and has an audit history on user activity and document access.

If your technology can do these six things then a paperless processes can be a reality. As far as where to start, look for pain points or where your organization can achieve a measurable benefit. Human resources is common because the entire organization benefits when processes such has new hire onboarding becomes paperless. HR departments can spend less time trying to manage paper employee files and more time improving culture and employee engagement. Accounts payable is another common adopter; early pay discounts and lowering costs to process invoices are achievable goals when payable processes are no longer bogged down by paper.

PaperCut is flexible Multi-Site, Multi-Server

Scalable solutions for single-site, multi-site and multi-server deployments.


1 Site using 2 or more Print Servers

It is common for sites with a single physical location to have multiple print servers.

Typical installations for:

  • iOS printing – Supporting printing from iOS devices may be deployed using a Mac Server to compliment a Windows Print server.
  • Separating departments or users – Schools dividing Admin from general staff/student printing or organizations splitting business units.
  • Clustering – Each node of a clustered resource is installed as a Print Server

Each print server will need to be installed and configured to communicate with the Application Server, as aSecondary Print Provider.


  • printing load distribution
  • central application server administration
  • removes single-point sensitivity at print server layer


  • multiple print servers to manage

Single-site, multi-print server deployment (right)

Single site, multi-server deployment using PaperCut


2 or more Sites using 1 Print Server

Not all multi-site installations rely on a print server at each site. This may be because the sites are small and don’t warrant the resources, or because they are quite large and have resources centralized in a data center or on a private cloud.

Multi-site, single server implementation of PaperCut
Multi-site, single print server deployment

If all printing is centralized through a Single Application Server, Single Print Server installation, the installation is the same as a single site with a single server.


  • central administration
  • simple deployment
  • simple user management
  • simple queue and device management
  • job roaming across sites – Find-me printing


  • requires robust WAN or
  • spool file management

Adding Resiliency with a Site Server

To ensure continuity of print services, PaperCut Site Server is recommended during a network outage between a site and Application Server.

Considering Private Cloud?

PaperCut Private Cloud deployments allow multi-site installations to centralize their Application Server in a data center. No single site is reliant on the other site being available, rather both sites only require an internet connection to connect to the Application Server.


2 or more Sites using 2 or more Print Servers

Print servers deployed into remote sites allows for print jobs to be spooled locally. This reduces the need for jobs to be sent back and forth from a centralized print server to the remote destination printer.

Multi-site, multi-print server deployment with PaperCut
Multi-site, multi-print server deployment

In these cases, multiple print servers are deployed to handle load distribution and minimize bandwidth requirements.

Requiring a robust WAN, organizations choose this deployment if they have:

  • Low bandwidth between sites
  • Large print jobs generated on sites (architects, design firms, heavy graphics usage)
  • Existing infrastructure that supports this

This design is supported through the deployment of Secondary Print Providers on each of the Print Servers. Allowing print jobs to remain locally spooled, light-weight transactional data and control information is transmitted between sites.


  • central administration
  • simple user management
  • reduced WAN traffic
  • reflects commonly used architectures
  • job roaming across sites – Find-me printing


  • requires robust WAN or Site Server
  • requires more servers
  • decentralized queue management
  • multiple find-me queues
  • more complex setup

Adding Resiliency with a Site Server

The PaperCut Site Server would add significant continuity in this design, installed onto one of the existing Print Servers. Providing local support for Application Server functions should the link between Primary and Secondary sites be unavailable.


2 or more sites using 2 or more Application Servers

PaperCut can be installed into a multiple site organization, as if each site itself were a separate installation of PaperCut. PaperCut has the ability to link separate Application Servers together for reporting purposes.

Multi-site, multi-application server deployment with PaperCut
Multi-site, multi-application server deployment

Each individual site then has the ability to function and be administered autonomously, relying only on the links between the sites when there is a need to run a report from the centralised reporting service.

Individual autonomous sites would use one of the previous installation options.


  • doesn’t require robust WAN
  • enables decentralised and parallel deployment and setup
  • decentralized administration
  • enables rolling updates
  • consolidated reporting is available


  • each site requires an independent implementation
  • overall setup for all sites will require more time
  • no job roaming across sites (Find-me printing)

PaperCut’s central reports provide visibility of the server distribution.


To gain regular visibility over your multi-server, multi-site network, PaperCut’s Central Reports can bescheduled and emailed to your network Administrators.

For more information on multi-site and multi-server configuration, please see Chapter 10. Multi-Server and Multi-Site Deployments in the PaperCut Manual.

New Version of imageRUNNER ADVANCE Desktop Joins Canon’s Award-Winning Portfolio of Enterprise Solutions


MELVILLE, N.Y., September 3, 2015 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the availability of imageRUNNER ADVANCE Desktop Version 4.0, an updated imageRUNNER ADVANCE workflow solution that allows users to better manage documents and interact with their imageRUNNER ADVANCE systems. With V4.0, documents and files can be easily managed and shared, conveniently combined from multiple file formats to create new documents, edited, annotated, converted to PDF, previewed and printed with enhanced publishing settings, or sent as fax or email attachments all from a personal computer.

Compatible with other Canon solutions, including imageWARE Document Server 2.0 and third-party solutions such as Worldox®, a leading document management system, imageRUNNER ADVANCE Desktop V4.0 flexibly integrates into an organization’s pre-existing workflow. With a new interface, consolidated editing functions and the ability to create customized workflow tabs, imageRUNNER ADVANCE Desktop lets the user personalize the application for the way they want to work. Additionally, imageRUNNER ADVANCE Desktop V4.0 continues to offer Canon’s award winning Quick Printing Tool that has been upgraded to include Optical Character Recognition (OCR) capability and create searchable PDFs with drag ‘n drop ease.

“With the addition of imageRUNNER ADVANCE Desktop V4.0, Canon continues to demonstrate our commitment to providing seamless, holistic solutions for our business customers,” said Junichi Yoshitake, senior vice president and general manager, Business Imaging Solutions Group, Canon U.S.A., Inc. “Companies require solutions that will complement pre-existing workflows and facilitate document management. With a simple, highly customizable interface, this upgraded desktop application joins Canon’s award-winning portfolio of enterprise solutions, providing customers with the proper tools to better manage their workflow systems.”

Canon imageRUNNER ADVANCE Desktop Browser

imageRUNNER ADVANCE Desktop V4.0 includes Desktop Browser and Desktop Editor applications. The imageRUNNER ADVANCE Desktop Browser has been updated to a more modern look, featuring an intuitive ribbon and tool bar that can be customized to the user’s needs and make available only those tools most commonly used. In addition, customized tabs can be created with groups of functions that provide a customized workflow the user can follow when managing, printing or editing documents. Documents and files can be managed in personal libraries, network libraries or SharePoint™ libraries helping to make document collaboration easy within workgroups. With a powerful search feature, document preview, ability to monitor folders, directly print or send to email, fax or another folder, imageRUNNER ADVANCE Desktop helps users manage documents and workflows right at their desktop.

Canon imageRUNNER ADVANCE Desktop Editor

imageRUNNER ADVANCE Desktop Editor has combined four editors of previous Desktop versions into one easy-to-use editor application. With the same upgrade to a modern customizable ribbon and tool bar, Desktop Editor delivers tools for the user to more easily edit, annotate, add digital stamps and signatures, redact information and more all in one interface.

As with the Browser, Editor allows the user to create customized tabs and workflows to make document creation and publishing easier than before. With the Desktop Editor, users can rearrange or delete document pages, combine files from multiple formats to create new documents, build chapters and table of contents and adjust print finishing settings to provide professional printing results1. imageRUNNER ADVANCE Desktop Editor can also handle pages as large as A0* making it even more versatile when printing to large format printers.

Optimized PDF Management

This upgraded software solution also includes several new features for enhanced PDF management. imageRUNNER ADVANCE Desktop V4.0 provides users with a tool to convert documents to PDF before attaching to an email. The Quick Printing Tool (QPT), a desktop widget, provides time-saving drag ‘n drop to expediently and directly print files, access and change print settings, fax, convert files to PDF including detail settings to Optical Character Recognition and set passwords for opening, editing and printing restrictions.


imageRUNNER ADVANCE Desktop V4.0 is available from authorized Canon Dealers. Both prospective and current customers can download a 60 day fully functional free trial version of imageRUNNER ADVANCE Desktop from Canon’s imageWARE website at www.imageware.com. Current imageRUNNER ADVANCE Desktop customers who have valid maintenance in effect will be eligible for an upgrade to the latest version at no cost.